Get in Touch

Studio Info

Email support@amstelaces.com
Response Time Within 24 hours on weekdays. Remy promises a real reply.
Operating Company Amstel Aces Studios B.V.
Registered Office Kneuterdijk 8, 2514 EN Den Haag
Chamber of Commerce no. 22414788
VAT NL292414755B63

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Thanks — your message has been sent. We'll reply within 24 hours on weekdays.

Quick Support FAQ

My Guilder Chip balance disappeared after I closed the browser.

Browser-session chips reset on each visit. If you want your balance to persist, create a free account — your chips are saved to your profile and restored each time you log in.

Can I play on my phone?

Yes. Canal Reels is designed to run in any modern mobile browser. No app download required — just open amstelaces.com on Chrome or Safari and step inside the Parlour.

I think my account has been compromised. What do I do?

Email us immediately at support@amstelaces.com with the subject "Account security". We'll lock the account and walk you through a reset within one business day.

How do I delete my account?

Email support@amstelaces.com with the subject "Delete my account" and we'll process the request within 5 business days, removing all personal data in line with our Privacy Policy.